Frequently asked questions
Orders, shipping, returns, repairs and sizing — the answers we give most often.
Orders & shipping
Orders placed before 1pm ship the same working day. You will get a dispatch email with tracking as soon as the parcel leaves us.
We ship to most countries. Duties and taxes are calculated at checkout so there is nothing to pay on delivery.
Standard shipping is free on orders over $75. Below that it is a flat $8, and express options are shown at checkout.
Yes, if the parcel has not shipped. Reply to your confirmation email and we will update it.
Returns & repairs
Thirty days from delivery, unworn and with tags attached. Returns are free within the country you ordered from.
Send the piece back with a note about what needs fixing. We mend seams, buttons, moth holes and worn cuffs free, for as long as you own it.
Within three working days of the parcel arriving back with us, to the original payment method.
Products & sizing
True to size with a relaxed shoulder. Every product page lists the garment measurements, and the size guide has the full tables.
Everything is pre-washed. Follow the care label and you should see no meaningful shrinkage.
Core pieces are restocked every season. Seasonal runs are made once and not repeated.
Account & payment
All major cards, PayPal, Apple Pay and Google Pay. Instalments are available on orders over $100.
No. You can check out as a guest and create an account afterwards from your confirmation page.
Use the “Forgot password” link on the login page and we will email you a reset link.
Still stuck?
Our team answers every message within one business day.